Please do not submit the same issue more than once within 24 hours. Do everything you can to reduce the effort of the wonderful folks offering to help you.Īfter solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.
State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Try to research your issue before posting, don't be vague. The subreddit is only for support with tech issues. Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc. Live Chat ~Enter Discord~ Submission Guidelines 4G LTE ISPs are not compatible.Check out our Knowledge Base, all guides are compiled by our Trusted Techs. If not, may experience audio issuesĬhange Firewall to "Low", Firmware revision to 01.e6.01.22.25.Ĭauses audio issues and dropped calls, Replace with a compatible device. Requires ISP assistance to disable SIP ALG.ĭisable Smart Packet Detection and DMZ to a compatible router. Incompatible with all satellite providers due to latency issues. Create custom service to allow SIP traffic for ports 5060-5080. DMZ to a compatible router, or replace.Īudio issues and dropped calls DMZ a compatible router, or replace.ĭMZ to compatible router may require ISP assistance.Ĭauses dropped calls and BLF will not work, DMZ to a compatible routerĭisable Attack Detection and Set Passthrough to compatible router. Set passthrough mode to a compatible router.Ĭauses audio issues and dropped calls. Issues still occur in DMZ or bridge to a compatible router. Replace with compatible modem and router. If issues continue DMZ to a compatible router.Ĭauses audio issues and dropped calls. If issues persist, replace.ĭisable SIP ALG and DoS.
Update Firmware to 3.3 or higher and disable SIP ALG. Issues still occur in Passthrough or bridge to a compatible router. Set Passthrough Mode to a compatible router. If issues persist DMZ to a compatible router or replace. Issues still occur in DMZ or bridged to a compatible router.ĭisable SIP ALG and QoS, then DMZ to compatible router.ĭisable SIP ALG (may require ISP assistance). Audio issues still occur in DMZ or bridge mode.ĭisable SIP ALG may require DMZ to a compatible router. Must be replaced, Audio issues still occur in DMZ or bridge mode.Ĭhange Firewall to "Low", Firmware revision to P20-18v303r20421733.Ĭhange Firewall to "Low", Firmware revision to v303r2042174.Ĭhange Firewall to "Low", Firmware revision to P20-18-v303r20421733. DMZ is a compatible router.ĭMZ to compatible router requires ISP assistance.ĭisable Firewall and DMZ to a compatible router. SIP ALG must be enabled, but also cause audio issues.
If issues persist update firmware or replace. Bridge mode will not work.Ĭhange Firewall to "Low", Firmware revision to 9.1. Issues occur in DMZ or bridge mode.Īudio issues and dropped calls DMZ a compatible router. Make/ModelģG/4G LTE are not supported all devices are incompatible.Ĭauses audio issues DMZ to a compatible router or replace. If you continue to experience issues after applying settings, you can purchase a Vonage Certified Router and place it into the DMZ of your ISPs device. Describes recommended gateway settings to resolve issues with Vonage Business Communications service.